Patient Testimonials

Bird dentistry is truly an amazing place. I cannot express the gratitude I have for Dr. Bird. She did my son tongue tie release and from start to end she was super respectful, listened to our concerns and checked in on us even after the procedure was done. She truly cares about you and your kids and it’s refreshing to see. The staff is just as friendly and welcoming. I would recommend everyone to go see Bird Dentistry you will not regret it.

- jennifer chacon

It's difficult to write this review, but wanted to share our experience. My children had been patients at Bird since they were toddlers, and initially they received excellent care. I was really happy with our experience, so that when they went out of network with our dental plan I chose to keep my kids at Bird anyway. Over time, I felt that the quality of care had declined--the staff sometimes seemed rushed, distracted, or impatient, but other times things were fine. It wasn't serious enough to consider changing practices. About a year ago, I really noticed a change. They were trying to hard-sell us a lot of orthodontic work for my daughter (after making us wait 30 minutes past our appointment time; they managed to see us only after I asked if we could reschedule due to the length of time we had been waiting), even after I explained that she was already seeing another orthodontist and we were following their treatment plan. They called relentlessly for months, even though I kept telling them that she had another orthodontist and we were following their plan. At our last appointment, the hygienist was very brusque with me. She had questions about an update in my son's medical history, but she kept talking over me when I tried to answer and finally sent me to the desk, where they said they didn't need anything additional. So I returned to the area where they clean everyone's teeth, where dentist informed me that my daughter had EIGHT cavities. A child who had made it into her teens without a single cavity and who I knew brushed and flossed regularly suddenly had eight cavities? We were shocked. Because of the extent of the work "needed" and the fact that Bird was no longer on our dental plan, I scheduled a follow up with an in-network dentist the following day. I was shocked again when that dentist said that she had ZERO cavities and everything "looked great." I was so confused that I started looking through reviews of Bird, and was disappointed to see that apparently there is a pattern of them recommending unnecessary dental work on children. I used to really love this practice, but I have since moved my children to another provider and would no longer recommend them.

- Amy McGhee

I paid out of pocket for my daughter’s urgent dental care because we didn’t yet have Medicaid at that time. I told the clinic we couldn’t afford multiple services and asked for only the emergency treatment — the tooth extraction. But Dr. Athena pushed for unnecessary cleanings and x-rays for entire mouth , knowing I’d have to cover the cost. It felt like money mattered more for her. Two month later, my daughter was approved for Medicaid — including retroactive coverage for those visits. I gave the clinic the official approval letter, and after 1 month they confirmed Medicaid had paid them. Yet, months later, they still haven’t returned the money I paid. I’ve asked repeatedly. They keep stalling — always another excuse, another delay. Now, I have no choice but to file a formal complainte with the NC Medicaid Ombudsman and Department of Health and Human Services. If they still refuse to act, I will go to the Office of the North Carolina Attorney General. A clinic cannot take money from both Medicaid and a struggling parent.

- Silvia Mandis

Went here as a teen/child and didn’t have a great experience. My last visit there was due to not being able to floss between 4 of my teeth. I was able to floss with ease between these teeth until I received cavity fillings on them and immediately after my procedure floss would no longer fit between the teeth. When I brought this up staff shrugged and acted confused before dismissing me. After reading reviews I also feel concern regarding the validity of my “cavities”. During my time at bird I was treated for over 20 cavities despite regular flossing and brushing. None of it made any sense to me, I couldn’t figure out why I kept getting cavities if I was doing everything right. Ultimately staff accused me of lying and scolded me despite my own mother backing me up on my hygiene practices. I might add that I never experienced any tooth pain or symptoms of cavities either. Suspicious.

- Dice Hirsch

I have been going here sience I was 3. Dr. Bird is so kind and experienced. 🦷

- Claire